Shipping policy

Shipping Policy

Effective date: August 12, 2026

Thank you for shopping with CaliVoltz. This Shipping Policy explains our order-processing and delivery procedures.

Processing Time

Orders are generally processed within two to three business days after payment authorization. Business days are Monday through Friday, excluding holidays.

Orders placed on weekends or holidays begin processing on the next business day. Processing may take longer during sales, product launches, holidays, severe weather, or periods of unusually high order volume.

Processing time is separate from carrier delivery time.

Shipping Destinations

Available shipping destinations and delivery methods are displayed during checkout. If a location cannot be selected during checkout, we do not currently ship to that location.

Shipping Rates

Shipping charges are calculated and displayed before payment is completed. Charges may depend on the destination, package weight, package dimensions, product type, and selected delivery method.

Estimated Delivery

Estimated delivery times are shown during checkout when available. Standard domestic delivery generally takes three to seven business days after processing, but delivery dates are estimates and are not guaranteed.

Carrier delays, weather, holidays, emergencies, customs inspections, and other circumstances outside our control may affect delivery.

Tracking

When tracking is available, customers receive a shipping-confirmation email containing the tracking number. Tracking information may take up to 48 hours to update after the shipping label is created.

Correct Shipping Information

Customers are responsible for providing a complete and accurate name, delivery address, apartment or unit number, and email address.

Contact calivoltz2@gmail.com immediately if you notice an error. We cannot guarantee that an address can be changed after an order is submitted.

CaliVoltz is not responsible for orders delayed, returned, misdelivered, or lost because of incorrect or incomplete information provided at checkout. Additional shipping charges may apply if an order must be shipped again.

Lost, Stolen, or Delayed Packages

If tracking has not updated for seven business days or a package appears lost, email calivoltz2@gmail.com with your order number. We will help review the tracking information and, when appropriate, assist with a carrier claim.

If tracking shows that a package was delivered but you cannot locate it:

Check around the delivery location.
Ask members of your household or nearby neighbors.
Wait 24 hours because some carriers mark packages delivered before arrival.
Contact the shipping carrier.
Email us if the package is still missing.

CaliVoltz is not responsible for theft after a carrier confirms delivery to the address provided by the customer. Any replacement or refund for a confirmed-delivery claim is determined individually and is not guaranteed, except where required by law.

Damaged Packages or Incorrect Items

Inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, email calivoltz2@gmail.com within three calendar days of delivery.

Include:

Your order number.
A description of the problem.
Clear photographs of the item.
Photographs of the packaging and shipping label.

Keep the item and all original packaging until the claim is resolved. Do not return anything without authorization.

International Orders

For international orders, customers are responsible for applicable customs duties, import taxes, brokerage charges, and local fees unless checkout expressly states otherwise.

Customs processing may delay delivery. CaliVoltz is not responsible for customs delays or charges imposed by a government, carrier, or brokerage service.

Refused and Undeliverable Packages

Orders refused by the recipient or returned because of an incorrect address, failed delivery attempts, unpaid customs fees, or failure to collect the package are not automatically eligible for a refund.

Because all sales are final, original shipping charges are nonrefundable. Additional shipping charges may be required to resend an eligible package.

Order Changes and Cancellations

Orders cannot be changed or canceled after processing begins. Contact calivoltz2@gmail.com immediately after ordering if assistance is needed, but changes are not guaranteed.